FAQs

Q: What is your cancellation policy?
A: Any cancellations/rescheduling made within 24 hours of the scheduled departure time will be charged the full price. Any cancellations/rescheduling made prior to 24 hours of the excursion are subjected to a $5 booking fee, per person.

Q: Is there storage for my belongings on the boat?
A: Yes, all of our boats have ample storage for your personal belongings.

Q: Do you have trips designed specifically for cruise ship passengers?
A: Unfortunately, we do not have trips structured specifically for cruise ship passengers. However, depending on your ship’s specific schedule, we may be able to accommodate cruise ship guests on certain trips. Please call us with specific details on your cruise schedule to determine how we may accommodate you on our US Virgin Islands tours.

Q: Can you guarantee a return time so I won’t miss my cruise ship boarding?
A: We would guarantee at the time of booking that the trip you are booking would return you in time.

Q: What is the average or maximum size of your day trips? About how many people will be on my trip?
A: Most of our excursions are limited to 50 passengers.

Q: Is there a minimum age requirement for children?
A: No, there is no minimum age for children.

Q: What time should we arrive for our day trip?
A: You should arrive for your trip at least 30 minutes prior departure.

Q: What should we bring with us?
A: For all our day trips we recommend bringing lotion sunscreen (no spray), towels, and cash for souvenirs and gratuities. Please, be sure to bring your VALID passport for international (BVI) trips.

Q: What kind of sunscreen should I bring?
A: Lotion-based, reef safe sunscreen. Spray sunscreens are not suitable for our boats as they create slippery decks and are reef-killers.

Q: How much should I tip?
A: 20% of the overall cost of the trip is a customary tip.

Q: Do we need passports?
A: If you are going on one of our international trips you will need your VALID passport. This includes trips to Virgin Gorda (home of The Baths rock formations), Jost Van Dyke (home of the Soggy Dollar bar), and private BVI trips.

Q: Where do I park?
A: The Westin and Ritz-Carlton both provides free parking. As you enter the resort’s property, inform the security that you are going on a trip with Cruz Bay Watersports and they will direct you to the parking lot.

Q: Where do we meet the captain and the boat?
A: 30 minutes prior to your departure time, you check-in at the Activities Desk located in front of our dive shop near the Westin Dock. Once you have checked-in with the Activities Desk, you will meet your captain and board the vessel.

Guests departing from The Ritz-Carlton will be directed to park in a designated parking area and then make their way through the main lobby down to The Aquatic Center on the beach for check-in.  All guests are required to be at The Aquatic Center at LEAST 15 minutes prior to departure.  All BVI trips require valid passports.

Q: Do you ever have to cancel a trip?
A: Our excursions happen rain or shine. Safety is our highest priority. Occasionally, we may cancel a trip due to unsafe weather conditions.

Q: What happens if the trip I’ve reserved gets canceled?
A: If we must cancel your reserved trip, we will do our best to reschedule your trip on a more suitable day or offer a refund if we cannot reschedule.

Q: Do we have to pay customs fees for BVI trips?
A: Customs fees are included in the listed prices, there will be no surprise costs to visit the BVI.

Q: What should we do if there’s an emergency?
A: In the event of an emergency that prevents you from making your trip, please contact us as soon as possible.

In the rare event that an emergency happens on your trip, please listen to the instruction of the captain and crew – their #1 priority is to keep you safe. Also, please pay attention to safety information the crew provides at the beginning of your trip.

Q: Are there any other fees?
A: None of our trips have hidden or additional fees – all costs, including optional purchases, are listed on each trip description.

Q: Can we purchase photos of our trip from Cruz Bay?
A: Cruz Bay Watersports does not currently offer photographic souvenirs of your excursion, but the crew is always willing to take photos with your phones or cameras and even with their own devices.

Q: On trips with sea turtles guaranteed, what happens if we don’t find any turtles?
A: You are guaranteed to see turtles on our Turtle Tour or your next trip is free.

Q: Can we play our own music on your cruises?
A: For group trips, our boats are equipped with playlists that are family-friendly. Guests on private charters can customize the music on their boat.

Q: Do you provide one-way trips?
A: Yes – please call us to discuss booking a one-way fare or private charter.

Q: What is the average fuel charge?
A: The cost of fuel is rolled into all trips, including private charters.

Q: Where can we go with our private charter?
A: Our Private Charter Director will work with you to design your custom itinerary. Depending on your preferences, private charter itineraries may range between domestic trips around St. Thomas or St. John or venture as far as Virgin Gorda. You can find a variety of sample private charter itineraries here.

Q: Are there requirements I must meet to go on a SCUBA trip?
A: Our SCUBA trips are designed for certified divers and SCUBA students. If you have non-diving members of your party, they are welcome to join as snorkelers or ride-a-longs for a fee.

Q: Do you offer SCUBA lessons?
A: Yes, we offer lessons from introductory one-day experiences to multi-day certification courses.

Q: Can I choose my own dive sites?
A: Our captain and dive guides choose the dive sites on the day of the USVI dive trip depending on the weather conditions and experience levels of divers on board. We try our best not to repeat sites for divers joining us on multiple trips. If you have specific sites you are interested in diving, please let us know in advance so the crew can add it to consideration when selecting sites.