Our Guarantee

Our Promise to You

If it’s not unforgettable,
it’s on us.

At Cruz Bay Watersports, every detail of your day on the water is thoughtfully designed to deliver an exceptional experience from start to finish. When you book with us, you’re not just reserving a tour—you’re securing a seamless, elevated adventure in the US Virgin Islands.

Why We Can Make This Promise

The Cruz Bay Standard

A guarantee is only as good as the operation behind it. Here’s what backs ours.

Book With Confidence

Your time in the islands is valuable, and we respect that. Our team is committed to clear communication, transparent policies, and a smooth booking process so you can plan your experience with total peace of mind.

No Surprises

What you see is what you get. Our pricing is straightforward, with no hidden fees or unexpected add-ons. From customs fees on BVI trips to onboard amenities, everything is clearly outlined ahead of time so you can focus on enjoying the journey.

Safety Comes First

Your safety is our top priority. Our experienced captains and crew are highly trained, and every vessel in our fleet is professionally maintained and inspected to meet rigorous standards. In the rare case that conditions are unsafe, we’ll reschedule your trip or provide a refund—no questions asked.

Flexible and Fair

We understand that plans can change. Our cancellation policy is designed to be fair and flexible, giving you the ability to adjust your reservation when needed while ensuring availability for all guests.

Exceptional Experiences

From snorkeling alongside sea turtles to sailing into a Caribbean sunset, we stand behind the quality of every experience we offer. On select tours, like our turtle snorkel excursions, if we don’t deliver what’s promised, we’ll make it right.

A Team You Can Trust

With over 30 years of experience in the US Virgin Islands, our reputation is built on delivering unforgettable moments with genuine hospitality and local expertise. From your first inquiry to your final step off the boat, our team is dedicated to exceeding expectations.

*Please note that minor variations may occur due to factors beyond our control, such as weather conditions, updates to food and beverage offerings, or operational considerations. These adjustments are made with your safety and comfort in mind.

questions?

FAQs by USVI Travelers.

When you book a tour or activity with Cruz Bay Watersports, we want to make sure you know what to expect both before and after departure. Review our Frequently Asked Questions for more information about your upcoming adventure. We look forward to exploring the islands with you!

What is your cancelation policy?

Any cancellations/rescheduling made within 24 hours of the scheduled departure time will be charged the full price. Any cancellations/rescheduling made prior to 24 hours of the excursion will be refunded in full.

Is there storage for all my belongings on the boat?

Yes, all of our boats have ample storage for your personal belongings. By the end of your experience with us, you’ll want to call the vessel your new home.

Do you have trips designed specifically for cruise ship passengers?

Unfortunately, we do not have trips structured specifically for cruise ship passengers. However, depending on your ship’s specific schedule, we may be able to accommodate cruise ship guests on certain trips. Please call us with specific details on your cruise schedule to determine how we may accommodate you on our US Virgin Islands tours.

Can you guarantee a return time?

We would guarantee at the time of booking that the trip you are booking would return you in time.

Is there a minimum age requirement for children?

No, there is no minimum age requirement for children.

However, please read the details of your excursion before booking to ensure your children meet all requirements. For instance, our top-rated jet ski tours require a license.

virgin islands watersports & tours